Satisfaction Guaranteed or your Money Back!!
Money Back Guarantee
30-day money back guarantee from the date of purchase. If you are not completely satisfied with the performance of your Watershed Innovations product you can return it for a full refund. This applies to the first opened HydraBarrier Standard, HydraBarrier Ultra, HydraBarrier Link, and all of the remaining unopened products. Watershed Innovations encourages you to test a single product first to make sure it will meet your needs, before opening the remaining products.
For HydraBarrier Supreme and HydraBarrier Titan barriers a 30% restocking fee will be deducted for all unused HydraBarrier Supreme or HydraBarrier Titan products returned to us within 30 days of purchase. The original shipping costs incurred by Watershed Innovations will also be deducted from the refund amount.
For one year from the date of purchase, Watershed Innovations (Watershed) will repair or replace, at its option, for the original purchaser any part or parts of its HydraBarrier, HydraSorber, HydraTowel, HydraPump, HydraBallast, HydraTarp, HydraFill (and derivatives) found upon examination by Watershed to be defective in materials or workmanship. Please call Watershed Innovations (888) 876-4068 for instructions or see your distributor. Be prepared to provide the model when exercising this warranty. All transportation charges on products or parts submitted for repair or replacement must be paid by purchaser. This Limited Warranty does not cover products which have been damaged as a result of accident, abuse, misuse, neglect, improper installation, improper maintenance, or failure to operate in accordance with Watershed’s written instructions. THERE IS NO OTHER EXPRESS WARRANTY;, IMPLIED WARRANTIES, INCLUDING THOSE OF MERCHANT ABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO ONE YEAR FROM THE DATE OF PURCHASE. THIS IS THE EXCLUSIVE REMEDY AND ANY LIABILITY FOR ANY AND ALL INDIRECT OR CONSEQUENTIAL DAMAGES OR EXPENSES WHATSOEVER IS EXCLUDED. Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusions or limitations of incidental or consequential damages, so the above limitations might not apply to you. This limited warranty gives you specific legal rights, and you may also have other legal rights which vary from state to state. In no event, whether as a result of breach of contract warranty, tort (including negligence) or otherwise, shall Watershed or its suppliers be liable for any special, consequential, incidental or penal damages including, but not limited to loss of profit or revenues, loss of use of the products or any associated equipment, damage to associated equipment, cost of capital, cost of substitute products, facilities, services or replacement power, downtime costs, or claims of buyer’s customers for such damages. In the event you need to exercise a warranty claim, you must send a copy of the order receipt along with the material or correspondence. Please call Watershed (888) 876-4068 for return authorization and instructions.
Warranty and Returns
If you have a Watershed Innovations product or have questions regarding warranty information or money back guarantee please email info@hydrabarrier or call customer service at +1 (888) 876-4068 for an RMA number and processing instructions. Once an RMA has been issued please send returns to:Watershed Innovations